Most importantly, we believe that people are important and to be valued; as such all of our work involves working with people to release their true potential and enhance the organisations learning. We believe in striving for real engagement, involving participation and collaboration. True engagement allows people to make choices and is the key to ensuring that any approach becomes part of the ‘way we do things here’ . Engagement is one of the first steps in any process of change or in fact in any piece of work. An understanding of engagement in an organisational culture is reflected across all areas - in the people we promote and recruit; in what gets rewarded for example. Engagement is at the centre of an improving organisation - not only with clients, customers , service users but equally with all staff. People need to understand and be accountable for their own areas of responsibility and be able to make relevant decisions.